FAQ
kg99 gun FAQ — Your Questions Answered Here
If a question comes to mind while playing at kg99 gun — how KYC verification works, how to keep your account secure, how quickly you can withdraw to bKash or Nagad, or how VIP cashback works — you will find detailed answers to all of these on this page. Browse the sections below to find the question that applies to you.
Identity Confirmation
Identity Verification (KYC)
kg99 gun keeps every user's information secure and follows the KYC process to ensure account safety. This verification process is carried out as part of the responsible gaming policy.
Yes, the name on your kg99 gun account must match the registered name on your bKash, Nagad, or Rocket number. If the names do not match at the time of deposit or withdrawal, the transaction may be blocked. Use your correct name when opening the account — if you need to change it later, contact support.
All identity documents submitted to kg99 gun are stored securely using SSL encryption. This information is never sold or transferred to any third party. Read our privacy policy for more details.
kg99 gun typically sends a KYC verification request at the time of your first large withdrawal, or if unusual activity is detected on the account. Verification may also be requested if you want to change account details or if you log in from a new device after a long period of inactivity.
The KYC process protects your account from misuse and ensures that funds are received only by the rightful owner. It is necessary to maintain a fair and secure environment at kg99 gun. If verification is not completed, withdrawals above a certain amount may be temporarily put on hold.
The most common reasons for rejection are blurry images, incomplete documents, or a name mismatch. Contact kg99 gun's 24/7 live chat to resolve the issue — the support team will let you know what documents are needed and help you restart the process.
After documents are submitted, the kg99 gun verification team reviews them. Providing clear and correct documents helps speed up the process. You will be notified by email or live chat once verification is complete. While no specific timeframe is guaranteed, reviews are generally completed within business hours.
Profile and Security
Account Questions
Log in securely at kg99 gun via login and stay in full control of your account. From forgetting your password to logging in on a new device — all your questions are answered here.
At kg99 gun, a username is generally 6–20 characters long and can include a mix of numbers and English letters. Your password should have at least 8 characters, one uppercase letter, one number, and one special character. Avoid using your own name or date of birth as a password — this keeps your account secure.
Yes, kg99 gun may ask for additional verification when you log in from a new device — such as sending an OTP to your registered mobile number. This is a normal security step. Keep your email and mobile number active and up to date so you can receive verification codes without any issue.
Contact kg99 gun's 24/7 live chat or email support directly to change personal information. The ability to make these changes on your own is limited for security reasons. Once your identity is verified, the support team will help update the information.
Click the "Forgot password?" link on the login page. A reset link or OTP will be sent to your registered email or mobile number. Use the code to set a new password. If you no longer have access to your registered contact details, reach out via live chat — the support team will verify your identity and assist with recovery.
No. Under kg99 gun's terms and conditions, only one account per person is allowed. If multiple accounts are found, all of them may be suspended and any stored balance may be forfeited. If you have an issue with your existing account, resolve it through live chat.
If you notice an unfamiliar login, an unauthorised transaction, or any other suspicious activity, report it to kg99 gun's live chat immediately. The support team will take prompt steps to secure your account. Change your password right away and avoid using the same password on other sites.
Payments and Transactions
Withdrawals
Withdraw quickly and securely to bKash, Nagad, or Rocket from kg99 gun. Read the questions and answers below about minimum limits, processing times, and bonus withdrawals.
The minimum withdrawal amount at kg99 gun is ৳800. This limit applies to all three methods — bKash, Nagad, and Rocket. Withdrawal requests below this amount will not be processed, so make sure your balance meets the requirement before requesting a withdrawal.
Wagering requirements must be met before a bonus can be withdrawn. The wagering requirement for kg99 gun's welcome bonus (150% bonus, up to ৳20,000) is 20 times the bonus amount. Example: if you deposit ৳1,000 and receive a ৳1,500 bonus, you need to place ৳1,500 × 20 = ৳30,000 in bets before withdrawing.
No, kg99 gun processes withdrawals at night and on weekends as well. The standard processing time is 5–30 minutes, which is the same at any time of day. If it takes a little longer on occasion, you can ask via live chat — 24/7 support is available.
kg99 gun typically completes withdrawals within 5–30 minutes. If the status remains pending for more than 30 minutes, contact live chat with your transaction reference number to request assistance. A withdrawal may be held up if KYC verification is not complete or if wagering requirements have not been met.
kg99 gun does not charge any separate fee for withdrawals. However, bKash, Nagad, or Rocket may apply a small charge on mobile wallet transactions according to their own policies — that is governed by the respective wallet's terms.
Your withdrawal will always be sent to the bKash, Nagad, or Rocket number that is registered and verified on your account. For security reasons, it cannot be sent to someone else's number or a different wallet. If you need to change the number, contact support.
Special Membership
VIP Benefits
Join kg99 gun's VIP program and enjoy cashback and special benefits every week. Read more about kg99 gun VIP.
Cashback is calculated by subtracting total winnings from total losses for that week — in other words, it is based on net losses. Example: if you are at the Gold tier and your net loss for the week is ৳20,000, your cashback is ৳20,000 × 0.5% = ৳100. The maximum rate differs for each tier.
kg99 gun has five VIP tiers: Bronze — up to 0.2% weekly cashback; Silver — 0.3%; Gold — 0.5%; Platinum — 0.6%; Diamond — 0.8%. The Diamond tier offers the highest cashback rate.
Your VIP tier at kg99 gun increases gradually through regular play. The more active you are and the more you transact on your account, the sooner you can move to a higher tier. Without stating a specific turnover figure, it is fair to say that consistency is the most important factor here.
In addition to weekly cashback, higher VIP tiers at kg99 gun come with priority support, faster withdrawal processing, special promotions, and personalised offers. The benefits improve further as you reach higher tiers.
When cashback is credited to your kg99 gun account, it is best to check with the support team to find out how it can be used, as terms may vary for specific offers. Generally, cashback is received as a balance, and can be withdrawn once the minimum ৳800 requirement is met.
No, there is no separate application needed for kg99 gun's VIP program. You are automatically placed in the Bronze tier when you open an account. As you continue to play regularly, your tier increases based on your activity, and weekly cashback is automatically credited to your account.
Still have a question?
Speak directly to Support
If you could not find the answer to your question on this FAQ page, or if you would like more details, kg99 gun's support team is ready to help seven days a week, twenty-four hours a day. Assistance is available in both Bengali and English.
Live Chat
Click the chat button at the bottom right of the site — you will be connected right away, at any time of day.
Email Support
Send a detailed description of your issue by email:
[email protected]
Play responsibly. kg99 gun is for players aged 21 and above only. If gambling becomes a problem, read the responsible gaming guidelines.