kg99 gun's Privacy Policy

1. Introduction and Scope

kg99 gun is an online gaming and betting platform operating for users in Bangladesh. This Privacy Policy ("Policy") clearly sets out our commitments regarding your personal information and your rights.

By accessing our site, opening an account, or using any of our services, you are considered to have accepted the terms of this Policy. This Policy is also related to our Terms and Conditions, which define the overall legal framework for using the platform.

This Policy applies to any information provided through: our website, Android and iOS apps, live chat support, and email communications.

2. What Information We Collect

kg99 gun collects various types of information to provide its services. This information comes from two main sources — what you provide directly and what is generated automatically while you use the platform.

2.1 Information You Provide Directly

• Full name and date of birth (at the time of account registration)
• Mobile number and email address
• National ID or passport details (when identity verification is required)
• bKash, Nagad, or Rocket account numbers (for transactions)
• Messages and details you submit through support tickets or live chat

2.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Page visit time and session duration
• Gaming history, bet amounts, and results
• Deposit and withdrawal transaction records
• Data collected through cookies and similar technologies

2.3 Information Received from Third Parties

We may receive limited information from payment processors (bKash, Nagad, Rocket) and fraud prevention service providers. This information is used solely for transaction verification and security purposes.

3. How We Use Your Information

We use the information we collect only for the specific purposes listed below. No information is sold to advertisers or third parties.

3.1 Account Management

Information is used to create accounts, verify logins, recover passwords, and maintain your profile accurately. Confirming user identity is one of the foundations of our platform's security.

3.2 Transaction Processing

Payment-related information is essential for completing deposits and withdrawals and keeping transaction records accurate. Information is also used to enforce limits such as the minimum deposit of ৳100 and minimum withdrawal of ৳800.

3.3 Customer Support

Our 24/7 live chat and email support team has access to relevant account and transaction information to resolve your issues promptly. Support is available in both Bengali and English.

3.4 Security and Fraud Prevention

We use automated methods and manual review to detect unauthorized access, attempts to create multiple accounts, suspicious transactions, and other irregularities.

3.5 Responsible Gaming

By monitoring gaming patterns, we can identify potentially harmful behaviour and provide assistance to users when needed. Ensuring responsible gaming is not just a formality for us — it is a core commitment of our platform.

3.6 Service Improvement

Information about which games are played most, which payment methods are used most, or which parts of the site users find difficult helps us continually improve our service.

4. Data Storage and Security

kg99 gun follows industry-standard technology and practices to keep your information secure.

4.1 Encryption and Secure Connections

SSL encryption (HTTPS) is used on all pages of the site, keeping all data exchanged between your browser and our servers secure. Additional layers of encryption apply to payment-related information.

4.2 Access Control

Only staff members who need your personal information to carry out their specific responsibilities have access to it. Each staff member's access is logged and reviewed regularly.

4.3 Retention Period

Information is retained while your account is active and for the legally required period after the account is closed. Transaction records may be retained for a particularly long period.

4.4 Response to a Data Breach

If a security breach occurs, we will notify affected users as quickly as possible and take immediate steps to limit the damage.

5. Disclosure and Third Parties

We may disclose your information to third parties in the following limited circumstances:

5.1 Payment Service Providers

The information necessary to process transactions through bKash, Nagad, and Rocket is shared with those respective mobile financial service providers. These providers have their own privacy policies.

5.2 Technology Service Partners

Game software providers (such as Pragmatic Play, PG Soft, JILI, Evolution), server hosting providers, and cybersecurity firms are part of our technology infrastructure. Only the information essential for service delivery is shared with them, and it is handled under strict confidentiality agreements.

5.3 Legal Obligations

We may be required to disclose information under court orders, lawful requests from investigative authorities, or applicable law. In such cases, only the specific information requested is disclosed.

5.4 Business Changes

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new entity. Users will be notified in advance in such situations.

6. Cookie Policy

The kg99 gun website and app use cookies and similar technologies. Cookies are small text files stored on your device.

6.1 Essential Cookies

These cookies are necessary for the site's basic functions — maintaining login sessions, temporarily storing form data, and security verification. The site will not function properly without them.

6.2 Functionality Cookies

These cookies are used to provide a personalised experience, such as your preferred language, theme settings, or game history.

6.3 Analytics Cookies

These cookies are used to analyse site traffic and user behaviour. They do not identify you personally.

6.4 Cookie Controls

You can delete cookies or block new cookies from being set through your browser settings. However, this may limit some features of the site.

7. User Rights

All users of the kg99 gun platform have the following rights regarding their personal information:

7.1 Right to Know

If you want to know what information we have collected from you, how it is being used, and with whom it has been shared, please contact support.

7.2 Right to Correction

If there is any incorrect information in your account, you may request a correction. Corrections will be made within a reasonable time, subject to verification.

7.3 Right to Deletion

After closing your account, you may request deletion of information that is not subject to legal obligations. Transaction history will be retained for a set period as required by law.

7.4 Right to Restrict Processing

In certain circumstances, you may request that processing of your information be limited. However, this may affect your ability to use the service.

7.5 Age Restriction

kg99 gun's casino and betting activities are only for those aged 21 or above. Age is verified at the time of account registration.

To exercise these rights, contact us through our support channels. We will verify your identity before responding.

8. International Data Transfers

Some services of our servers and technology partners may be operated from outside Bangladesh. In such cases, data transfers are conducted through secure channels and in accordance with international data protection standards.

Regardless of which country the data is processed in, the protections described in this Privacy Policy will always apply.

9. Minor Users

kg99 gun's services are not for those under 21 years of age. We do not knowingly collect or store information from minors. If we receive any information indicating that a person is a minor, we will immediately suspend that account and delete the information.

If parents or guardians believe their child has opened an account on our platform, please contact support immediately.

10. Changes to This Policy

kg99 gun reserves the right to amend this Privacy Policy as needed. Users will be notified by email or through a notice on the platform in the case of significant changes.

An updated policy will take effect from the date it is published. If you continue to use the platform after changes are made, you are considered to have accepted the new policy.

For more information about our other legal documents, visit our About Us page, where the company's identity and values are discussed in detail.

11. Contact

If you have any questions, requests for information, or complaints about this Privacy Policy, please contact us:

• Live Chat: 24/7 support is available through the chat button at the bottom right of the site
• Email: [email protected]
• Language: Support is available in both Bengali and English

We generally aim to respond as quickly as possible. For answers to more general questions, see our FAQ section.